Contact Information
Name:
`Person.FirstName` `Person.LastName`
Phone:
`IF Contact.Phone <> "" THEN Contact.Phone ELSE "No Phone"`
Email:
`IF Contact.Email <> "" THEN Contact.Email ELSE "No Email"`
Fax:
`IF Contact.Fax <> "" THEN Contact.Fax ELSE "No Fax"`
Pager:
`IF Contact.Pager <> "" THEN Contact.Pager ELSE "No Pager"`
Mobile:
`IF Contact.Mobile <> "" THEN Contact.Mobile ELSE "No Mobile"`
Address:
`Address.Street1`
`Address.Street2`
`Address.City`, `Address.State` `Address.Zip`

Reference:
`Ticket.Reference`
Status:
`TicketStatus.Name`
Ticket Type:
`TicketType.Name`
Priority:
`Priority.Name`
Problem Type:
`ProblemType.Name`
 
Ticket Title
`IF Ticket.ShortStatement = "" THEN "No Brief Description" ELSE Ticket.ShortStatement`
Statement of Work
`Ticket.Statement`
Work Log
`Note.CreateDate` ` STRING(Note.CreateTime, "HH:MM:SS")`
 `Note.NoteText`
Update Work Log
Change Status
Change Priority