
<!--WSS
/*
 * Written by Scott Auge scott_auge@yahoo.com sauge@amduus.com
 * Copyright (c) 2001 Amduus Information Works, Inc.  www.amduus.com
 *
 * Redistribution and use in source and binary forms, with or without
 * modification, are permitted provided that the following conditions
 * are met:
 * 1. Redistributions of source code must retain the above copyright
 *    notice, this list of conditions and the following disclaimer.
 * 2. Redistributions in binary form must reproduce the above copyright
 *    notice, this list of conditions and the following disclaimer in the
 *    documentation and/or other materials provided with the distribution.
 * 3. All advertising materials mentioning features or use of this software
 *    must display the following acknowledgement:
 *      This product includes software developed by Amduus Information Works
 *      Inc. and its contributors.
 * 4. Neither the name of Amduus Information Works, Inc. nor the names of 
 *    its contributors may be used to endorse or promote products derived 
 *    from this software without specific prior written permission.
 *
 * THIS SOFTWARE IS PROVIDED BY AMDUUS AND CONTRIBUTORS ``AS IS'' AND
 * ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
 * IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
 * ARE DISCLAIMED.  IN NO EVENT SHALL THE AMDUUS OR CONTRIBUTORS BE LIABLE
 * FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
 * DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS
 * OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)
 * HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT
 * LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY
 * OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF
 * SUCH DAMAGE.
 *
 */
-->


<!--WSS
/* ModifyTicket1.html
 * Written by Scott Auge
 *
 * Modify a ticket 
 */

DEF VAR RCSVersion AS CHARACTER INIT "$Header: /home/appl/srvexp/src/oper/RCS/oprModifyTicket1.html,v 1.6 2001/12/19 21:00:32 sauge Exp sauge $" NO-UNDO.

DEF VAR lUserID        AS CHARACTER NO-UNDO.
DEF VAR lTicketSeq     AS CHARACTER NO-UNDO.
DEF VAR lTicketRef     AS CHARACTER NO-UNDO.
DEF VAR pTicketNoteSeq AS CHARACTER NO-UNDO.
DEF VAR lNoteText      AS CHARACTER NO-UNDO.
DEF VAR lWorkLog       AS CHARACTER NO-UNDO.
DEF VAR lStatusSeq     AS CHARACTER NO-UNDO.
DEF VAR lPrioritySeq   AS CHARACTER NO-UNDO.
DEF VAR pError         AS CHARACTER NO-UNDO.

{api/Error.inc}
{web/AlertBox.inc}
{web/Redirect.inc}
{secure_var.i}
{Log.i NEW}

{LogIt.i '"Begin Program"'}


{secure.i}
{secureuser.i Internal}

/* Find the Ticket */

ASSIGN
lTicketSeq = GET-VALUE("TicketSeq")
lTicketRef = GET-VALUE("TicketReference").

IF lTicketSeq <> "" THEN DO:

  FIND Ticket EXCLUSIVE-LOCK 
  WHERE Ticket.TicketSeq = lTicketSeq
  NO-ERROR.

END.

ELSE IF lTicketRef <> "" THEN DO:

  FIND Ticket EXCLUSIVE-LOCK 
  WHERE Ticket.Reference = lTicketRef
  NO-ERROR.

END.
ELSE DO:

  RUN api/state/ReadState.p (lUserID,
                             "Current",
                             "TicketSeq",
                             OUTPUT lTicketSeq,
                             OUTPUT pError).

  FIND Ticket EXCLUSIVE-LOCK 
  WHERE Ticket.TicketSeq = lTicketSeq
  NO-ERROR.

END.

IF NOT AVAILABLE Ticket THEN DO:

  AlertBox ("error uh. Cannot find the ticket you are requesting").
  RETURN.

END.

/* They suppose to be using this ticket? */

RUN api/ticket/VerifyUser.p (INPUT Ticket.TicketSeq,
                             INPUT SystemUser.UserSeq,
                             OUTPUT pError).

IF pError <> {&NOERROR} THEN DO:

  AlertBox("You are not allowed to view this ticket.").
  RETURN.

END.

/* Nab Update Data */

ASSIGN
lWorkLog = GET-VALUE("WorkLog")
lStatusSeq = GET-VALUE("StatusSeq")
lPrioritySeq = GET-VALUE("PrioritySeq").

/* Make sure that the status is not changed when the user chooses No Change */
/* from the selection box.                                                  */

IF lStatusSeq = "" THEN ASSIGN lStatusSeq = Ticket.TicketStatusSeq.
IF lPrioritySeq = "" THEN ASSIGN lPrioritySeq = Ticket.PrioritySeq.

RUN web/ModifyTicket.p (INPUT Ticket.TicketSeq,
                        INPUT SystemUser.UserSeq,
                        INPUT lWorkLog,
                        INPUT lStatusSeq,
                        OUTPUT pError).

RUN oper/ModTicketPriority.p (INPUT Ticket.TicketSeq,
                              INPUT SystemUser.UserSeq,
                              INPUT lPrioritySeq,
                              OUTPUT pError).

IF pError = {&BADSTATUS} THEN DO:

  AlertBox ("Status not available or incorrect for ticket type!").
  RETURN.
  
END. /* IF pError = {&BadStatus} */

IF pError = {&NORECORD} THEN DO:

  AlertBox ("A record could not be found!").
  RETURN.

END.

/* Set the state record noting which ticket is current - hence view ticket */
/* redirect will have a clue about what we are looking at.                 */

RUN api/state/SetCurrentTicket.p (INPUT lUserID,
                                  INPUT Ticket.TicketSeq,
                                  OUTPUT pError).
-->

<html>

`Redirect("oprViewTicket.html")`

</html>