Service Express

`SystemUser.FirstName`   `SystemUser.LastName` `Address.Street1` `Address.Street2` `Address.City`, `Address.State` `Address.Zip` `IF SystemUser.Phone <> "" THEN SystemUser.Phone ELSE "No Phone"` `IF SystemUser.Fax <> "" THEN SystemUser.Fax ELSE "No Fax"` `IF SystemUser.Pager <> "" THEN SystemUser.Pager ELSE "No Pager"` `IF SystemUser.Mobile <> "" THEN SystemUser.Mobile ELSE "No Mobile"` `IF SystemUser.Email <> "" THEN SystemUser.Email ELSE "No Email"`

Ticket `Ticket.Reference` Status `TicketStatus.Name` Ticket Type `TicketType.Name` Problem Type`ProblemType.Name` Priority `Priority.Name`

Brief Description

`IF Ticket.ShortStatement = "" THEN "No Brief Description" ELSE Ticket.ShortStatement`

Statement of Work

`Ticket.Statement`

Work Log

`Note.CreateDate` ` STRING(Note.CreateTime, "HH:MM:SS")` `Note.NoteText`

Update Work Log

Change Status

No Change `TicketStatus.Name` `TicketStatus.Name`